We sincerely apologize if your item arrived damaged or defective. We want to correct this immediately and ensure you receive a perfect product.

Please follow these steps:

1. Contact Us Immediately: Send an email to our Customer Support team at [Your Support Email Address] within [Number] days of receiving your order.
2. Provide Documentation: In your email, please include:Your Order Number.A brief description of the defect or damage.Attach clear photos of the item and the area of concern (and ideally the original packaging, if the box was damaged).
3. Wait for Instructions: A member of our team will review your information and respond within [Timeframe, e.g., 1-2 business days] with the next steps, which will typically be:Sending you a replacement at no extra cost.Issuing a full refund.

Please do not ship the damaged item back to us before receiving confirmation and return instructions from our team. We will cover all shipping costs related to defective or damaged returns/exchanges.